Technical Support

Did you buy any of our products? Congratulations!

Please find all relevant information about our products for their fruitful usage in SUPPORT web page menu.

Check the basic installation description and guides. Please refer also to the section "Frequently Asked Questions", where the most important information and proper answers is described.

Recommended steps to obtain a information or answer to your problem:

1. If you are not able to find desired information in user's guide
2. you can try find it in FAQ section
3. otherwise contact our technical support.

 

TECHNICAL SUPPORT CENTER

e-mail:

+421 2 3221 2376

Are you looking for further information?

 

• Do you want to know more about ARDACO’s technologies?
  Please, try to summarize, what exactly you are interested in, and contact the technical support center.
  
  
• Do you need additional information about products and services?
  The Products section contains a lot of information. If you do not find the required information, do not hesitate to contact the technical support center.

Do you have trouble using a product and need help?

Summarize your questions and state the following information in your communication with technical support:

 

QSign application:

• which version of the product are you using? (QSign 4 ...)
• which operating system are you using? (Windows XP 32bit, Vista/7 64bit ...)
• which hardware and version of drivers are you using? (StarCos 3.0, SecureStore v2.7 driver ...)
• if you see an error message, please, do not hesitate to attach it.

Applications for mobile communication:

• which version of the product are you using? (Silentel 5 ...)
• which mobile phone are you using? (N95, 6120 ...)
• which version of the firmware your mobile phone has? (You can figure out the firmware version by entering the following code: *#0000#)
• if you see an error message, please, do not hesitate to attach it.

Do not hesitate to attach support files and screenshots.